Contact us

For general enquiries and other information

Contact
directory

To find locations and contact information near you, please visit our worldwide office map

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Idea
submission

We welcome innovative ideas from our customers. Before you share an idea with us, please read our policy on idea submission

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Career
contacts

We are always looking for talented people to join JTI

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Product
feedback

Your feedback on our products is important to us, especially if you are not satisfied for any reason. If you have a product complaint, please contact us

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Investor
contacts

If you are a shareholder in Japan Tobacco Inc, and you would like to make an enquiry, or if you would like to make an investor relations enquiry, please contact our parent company, Japan Tobacco Inc

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General
enquiries

If you have a general question or comment, we would like to hear from you

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Business ethics
enquiries

JTI compliance and business ethics programs are essential to our business. If you want to share any concerns with our compliance team, we welcome your questions and information

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Media relations
contacts

If you are a journalist and you have an enquiry, contact our Media Relations team. Please note that other enquiries will not be considered

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Corporate Social
Responsibility

For more information about our Corporate Social Responsibility (CSR) activities and initiatives, please visit our CSR page

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