Vulnerability Disclosure Form

Personal information

First name (Optional)

Last name (Optional)

Country of purchase^*

Purchased in duty free?^*

YesNo

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Email (Optional)

Required if Email is your preferred contact method and you agree to be contacted.

May we contact you for a follow-up?^*

YesNo

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Preferred contact method^*

EmailPhoneNo preference

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Affected platform

Which platform is affected?^*

DeviceMobile applicationBackend/service

Select at least one option.

Name of the affected product, application, device, or service^*

For example: Ploom Aura, Mobile App

Product model or version (If known, provide the serial number or QR code printed on the device) (Optional)

Firmware, software, or app version (if known) (Optional)

Issue description

What type of issue are you reporting?^*

Potential security vulnerabilitySecurity or privacy concernService malfunction that may impact securityGeneral issue / not sure

Select at least one option.

Description of vulnerability and/or security issue^*

Please include what happened, the affected product or service, and the potential security impact if known.

Date and time when the issue was discovered^*

Steps to reproduce the issue or supporting evidence^*

Provide steps or evidence if available.

Can this issue be reproduced?^*

YesNoNot sure

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Has this issue already been publicly disclosed?^*

NoYesNot sure

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Privacy & Consent

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I consent to being contacted regarding this report.

Please provide at least one valid contact detail if you agree to be contacted for follow-up.